02
Development
Web Application Development
Portals, dashboards and multi-tenant platforms that run in any browser: fast, accessible and secure, on code and hosting you own.
From$3,000
Solution example 07
Field Service Management App
Scheduling, dispatch and a mobile app for technicians, with job details, checklists, photos, signatures and invoicing that keep working without signal.
- Type
- Custom system
- Delivered in
- 4 phases
- Main services
- Web Applications
What it is
Technicians shouldn't drive back to the office with paperwork, and the office shouldn't have to call them to ask if a job is done. A field service app puts both on the same job record, from first call to final invoice.
A field service management app runs the work your team does at customer sites: installations, repairs, inspections, maintenance visits and deliveries. The office side handles scheduling, dispatch and billing. The mobile side gives each technician their jobs for the day, the customer and equipment history, the checklist to follow and a way to capture photos, parts and signatures on the spot.
It replaces paper job sheets, whiteboard schedules, group texts and the evening routine of typing up the day's work. Those habits leave gaps: jobs closed without the right photos, parts used but never billed, and invoices that go out a week after the work is done.
With the app in place, dispatchers see who is where and what's finished. Technicians arrive with the information they need and complete the paperwork before they leave the driveway. Invoices can go out the same day, with the evidence attached.
Why organizations reach for this
Signs you might need one
If several of these sound familiar, a system of this type is probably worth a conversation.
- Technicians fill in paper job sheets that someone in the office re-types every evening.
- Dispatch runs on phone calls and group texts, and the whiteboard is out of date by mid-morning.
- Jobs get billed days or weeks late because the paperwork hasn't come back.
- Parts used on site don't always make it onto the invoice.
- Customers dispute work because there's no photo, timestamp or signature showing what was done.
- Your current app stops working when technicians lose signal in basements, mechanical rooms or rural areas.
What's usually included
The building blocks
A typical system of this type includes most of the following. Your version keeps what you need and leaves out what you don't.
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01
Scheduling and dispatch board
A drag-and-drop board of jobs, technicians, skills and travel time, so the office can plan the day and reshuffle it when an emergency call comes in.
-
02
Offline-first mobile app
Job details, forms and photos work without signal and sync automatically once the device reconnects.
-
03
Digital job sheets and checklists
Step-by-step forms for each job type, with required fields and pass or fail checks so nothing gets skipped.
-
04
Photos, notes and signatures
Before-and-after photos, notes and customer signatures captured on site and attached to the job record.
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05
Customer and equipment history
Previous visits, installed equipment, serial numbers and warranty status on the device before the technician knocks on the door.
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06
Parts and van stock
Materials logged against each job, van inventory tracked, and restocking flagged when levels run low.
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07
Time and location tracking
Arrival, work and departure times recorded for each job, with location check-ins where your policy allows.
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08
Same-day invoicing
Completed jobs become invoices with labor, parts and evidence attached, ready to send from the office or the device.
Visual model
Office and field on the same job record
Job intakeCalls, web and contracts
Dispatch boardSkills, routes and slots
Office billingInvoices and payments
Job recordCustomer, asset, tasks and evidence
Technician appChecklists, photos and signatures
Sync engineOffline queue and conflict handling
AccountingInvoices synced
InventoryVan and warehouse
MapsRoutes and ETAs
SMSOn-my-way texts
Systems it typically connects to
- Accounting and invoicing (QuickBooks, Xero, Sage Intacct)
- Maps and routing (Google Maps Platform, Mapbox, HERE)
- Payments on site (Stripe Terminal, Square, PayPal Zettle)
- SMS notifications (Twilio, Vonage, Plivo)
- Inventory and purchasing (NetSuite, Cin7, Fishbowl)
- CRM (HubSpot, Salesforce, Zoho CRM)
- Vehicle telematics (Samsara, Geotab, Verizon Connect)
- Payroll and timesheets (ADP, Gusto, Paychex)
Who it tends to suit
- HVAC, plumbing and electrical contractors with crews on the road every day
- Equipment suppliers running installation and maintenance contracts
- Facilities management companies handling planned and reactive work across many sites
- Inspection and testing providers that issue a certificate after each visit
- Utility and telecom contractors working where coverage is poor
How it would be delivered
Four phases, each one usable
Durations are indicative for a typical scope. Your proposal will include a dated schedule.
-
01
Ride-alongs and discovery
We spend time with technicians and dispatchers, on video or on site, to see how jobs really run, then agree on job types, forms and the first release.
2–3 weeks -
02
Office and mobile design
Dispatch board and mobile screens prototyped together, then tested by technicians on the devices they actually carry.
3–4 weeks -
03
Build and sync
The scheduling board, offline mobile app, sync engine and accounting integration, released to a test crew every two weeks.
8–12 weeks -
04
Pilot crew and rollout
One crew uses the app on live jobs, their feedback shapes the final changes, and the rest of the team follows with training and support.
3–4 weeks
Services involved
How we'd build it
The services most often combined to deliver a system like this.
01
Development
Custom Software Development
Purpose-built applications that model your real operation (your data, your rules, your terminology), owned outright by you.
From$3,200
03
Development
Workflow Automation & Business Systems
Automate the re-keying, chasing and copying that eats your team's week, with clear rules, a queue for the exceptions and a log of every step.
From$2,800
Related examples
Often built together
03
Solution
Booking & Scheduling System
Online booking that follows your real availability rules (staff, rooms, equipment, buffers and capacity) with reminders and rescheduling built in.
See how it's built
08
Solution
Quoting & Pricing Engine
Consistent quotes from your real pricing rules (options, volume breaks, margin floors and approvals), sent as a branded document and handed to fulfillment.
See how it's built
02
Solution
Customer Self-Service Portal
A secure portal where your customers check orders, download documents, pay invoices and raise requests, without emailing your team.
See how it's built
Is this close to what you need?
Tell us what's similar and what's different. We'll come back with an outline of scope, approach and cost.